FAQ

Shipping Policy

Important questions about shipping policy

Retail orders are dispatched within 1-2 business days (exceptions being holidays or custom orders). Wholesale orders will be dispatched depending on orders specifics.

Yes, for samples and small quantity we use express like FedEx DHL, Aramex, UPS, airmail, UPS, local services, EMS etc. For large quantities we use sea cargo.

All orders are tracked and shipped with FedEx. We will usually ship out your order within 2 business days. And you should receive it within 7 business days.

Returns and exchanges

Important questions about returns and exchanges

To return a product, contact our customer service (contact@zenminddesign.com). As soon as we get your notification regarding any return we will instantly refund you. You can mail it back to us after you receive your refund. You will be responsible for your own shipping costs while returning your item. Shipping costs are non-refundable. For exchange, depending on where you live, the time it may take for your exchanged product to reach you, will vary.

In cases of defect, inform our customer service (contact@zenminddesign.com). You will either get a refund, or your product will be exchanged and replaced.

After our customer service is informed about the issue, we will investigate and work to refund or replace the item.

About singing bowls

General questions about singing bowls

1. Hold the bowl in your hand, with an open palm.

2. Do not use the cushion, as it will dull the sound (cushion is only for display, to keep the bottom from scratching).

3. Tap the outer rim of the bowl to produce a bell sound.

4. As the sound is ringing, smoothly apply pressure around the outer rim at a slow pace to produce a continuous vibration.

5. Try different amounts of pressure / speed if you're having difficulties.

6. It takes practice, so keep at it!

Your singing bowl needs to be cleaned regularly, to maintain its sonic sparkle and soothing tunes. To remove the caked dust and marks, use white vinegar or lemon juice mixed with warm water and clean with a soft cloth. You can also use a mild, scratch-free brass polish if available. Ensure that your bowl is fully dried after cleaning.

Yes you can! We can etch names or totally custom designs for you. Specific tones for chakra healing sets. Contact us for your custom requests!